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Website Error: Cloudflare Cache Issue and Troubleshooting


As a website owner or a visitor, encountering errors on a website can be frustrating. If you are currently seeing the message, “What can I do?” with the additional information about Cloudflare’s cache issue, you are in the right place. In this article, we will explore the common occurrence of Cloudflare cache issues and provide you with troubleshooting steps to resolve them.

Understanding the Cloudflare Cache Issue

When you see the error message stating that there is an issue between Cloudflare’s cache and your origin web server, it means that there is a disruption in the normal functioning of the caching system. Cloudflare, a widely used web infrastructure provider, offers caching services to improve website performance and protect against DDoS attacks. However, occasionally, conflicts may arise between Cloudflare’s cache and the web server, leading to the error message you are encountering.

Troubleshooting the Cloudflare Cache Issue

To resolve the Cloudflare cache issue and regain access to the website, you can follow these troubleshooting steps:

Step 1: Wait and Retry

Sometimes, Cloudflare’s cache issue can be temporary. As a visitor, waiting for a few minutes and refreshing the page may solve the problem. Website owners should also give it some time, as Cloudflare automatically investigates and resolves these errors in many cases.

Step 2: Pull the Error Log

If waiting doesn’t resolve the issue, website owners can gather crucial information by pulling the error log from their web server. The error log will provide insights into the cause of the Cloudflare cache issue. The information sought after is the Ray ID, which is usually located at the bottom of the error page.

Step 3: Contact Support

Armed with the Ray ID and the error log, website owners can now reach out to Cloudflare’s support team. By including these details in their support request, they can facilitate a faster investigation and solution to the cache issue. Cloudflare’s support team is well-equipped to handle these situations and is committed to resolving such problems promptly.

Additional Troubleshooting Resources

In addition to reaching out to Cloudflare’s support team, there are several other troubleshooting resources available to assist you in resolving the cache issue. These resources include online documentation, community forums, and knowledge bases. They offer step-by-step guides, tutorials, and discussions where you can find valuable insights and solutions. Exploring these resources can often provide a quick resolution to the problem at hand.


Encountering a Cloudflare cache issue can disrupt your browsing experience or impact your website’s availability. By understanding the nature of this issue and following the troubleshooting steps outlined above, you can overcome the obstacle and regain access to the website. Remember to be patient, gather necessary information from the error log, and engage Cloudflare’s support team for assistance. Utilize the available troubleshooting resources to enhance your understanding of Cloudflare’s caching system and prevent future occurrences of cache-related issues.


1. How long do I need to wait before retrying the website?

It is recommended to wait a few minutes before retrying the website. In many cases, the Cloudflare cache issue resolves itself within a short period.

2. Can I clear the cache myself?

As a website visitor, clearing the cache is not within your control. However, website owners can clear the cache through their Cloudflare settings or contact Cloudflare’s support team for assistance.

3. Is the Cloudflare cache issue a common occurrence?

Yes, Cloudflare cache issues can occur occasionally due to various reasons. However, Cloudflare actively monitors and resolves these issues to minimize their impact on website performance.

4. How can I prevent future Cloudflare cache issues?

To minimize the occurrence of Cloudflare cache issues, website owners should regularly update and optimize their website’s configuration. Additionally, keeping a close eye on error logs, implementing best practices, and staying informed about Cloudflare’s latest updates can help prevent future cache-related issues.

5. Are there alternatives to Cloudflare’s caching services?

Yes, there are several alternative caching services available in the market. Some popular alternatives include Amazon CloudFront, Fastly, and Akamai. It is recommended to evaluate different options and select the caching service that best suits your website’s needs.